Refund policy

Last updated 19 October 2026

We want Windowshop to work on your store. If it doesn't, you get your money back.

14-day refund

If a section doesn't work on your store and we can't fix it, email support@windowshopkit.com within 14 days of purchase with your store address and a short description or screenshot. We'll try to fix it first. If we can't, we refund you in full.

How refunds are paid

Refunds go back to the card or account you paid with, through our payment partner. They usually appear within 5 to 10 business days, depending on your bank.

What isn't covered

• Changing your mind after the files have been downloaded and installed and work as described.
• Problems caused by edits to the section code or by other apps changing your theme.
• Requests made more than 14 days after purchase.

Done-for-you install

If we can't install the section on your store, we refund the $29 install fee.